Return Policy
At Mogadeal, we want to ensure that our users have a positive shopping experience. If you are not satisfied with your purchase, please review our Return Policy to understand how returns are handled. By making a purchase through Mogadeal, you agree to the terms outlined in this policy.
1. Return Eligibility
You may be eligible to return a product under the following circumstances:
- Damaged or Defective Products: If the product you receive is damaged, defective, or not as described, you can return it for a full refund or exchange.
- Incorrect Product Received: If you receive a product that is different from what you ordered, you may return it for the correct item or request a refund.
- Product Quality Issues: If the product is not up to your expectations in terms of quality, it may be eligible for return depending on the seller's policy.
2. Return Process
To initiate a return, please follow these steps:
- Contact the Seller: Reach out to the seller directly through the platform's messaging system within [Insert number of days, e.g., 7-14 days] of receiving your order. Clearly describe the reason for the return (e.g., damaged, defective, incorrect item).
- Provide Evidence: For returns due to damage, defects, or incorrect items, please provide clear evidence such as photos of the product or packaging. This will help the seller assess the return request.
- Return Authorization: The seller will review your request and may authorize a return or provide further instructions on how to proceed with the return process.
3. Return Conditions
In order for a return to be accepted, the product must meet the following conditions:
- Unused and Unopened: The product must be in its original condition, unused, and unopened, unless it is defective or damaged.
- Original Packaging: The product must be returned with its original packaging, tags, and accessories (if applicable).
- Timeframe: Returns must be initiated within [Insert number of days, e.g., 7-14 days] from the date of delivery. Returns requested after this period may not be accepted.
4. Return Shipping Costs
The cost of return shipping is generally the responsibility of the buyer unless otherwise agreed upon with the seller. In cases where the product is damaged, defective, or incorrect, the seller may bear the cost of return shipping.
- Buyer Pays for Return: If the return is due to personal preference or product quality dissatisfaction, the buyer is typically responsible for the return shipping costs.
- Seller Pays for Return: If the product is damaged, defective, or not as described, the seller may cover the return shipping costs.
5. Refunds and Exchanges
Once the return is received and inspected by the seller, the following options may be provided:
- Refund: If the return is accepted, the seller will process a refund in cash, which will be provided to the buyer at the time of the return. Refunds will only be processed if the product is returned in its original, unused condition.
- Exchange: In some cases, the seller may offer to exchange the product for a similar item or the correct item if the wrong product was received.
6. Non-Returnable Items
Some products may not be eligible for return, including but not limited to:
- Customized or Personalized Products: Products that are made to order or personalized cannot typically be returned unless defective.
- Perishable Goods: If applicable, perishable items (e.g., food or flowers) are non-returnable.
- Opened or Used Products: Products that have been opened or used (unless defective) are typically non-returnable.
7. Disputes Between Buyers and Sellers
While Mogadeal provides the platform for buyers and sellers to interact, any return issues or disputes should be resolved directly between the buyer and seller. Mogadeal is not responsible for resolving disputes related to returns, but we encourage open communication between buyers and sellers to resolve any issues amicably.
8. Changes to the Return Policy
Mogadeal reserves the right to modify or update this Return Policy at any time. Any changes will be posted on this page, and the "Effective Date" will be updated accordingly. We recommend reviewing this policy periodically for any updates.
9. Contact Us
If you have any questions or concerns regarding our Return Policy or need assistance with a return, please contact us:
Email: feedback@mogadeal.com
